What happens when Projectplace is down?

A couple of weeks ago something unusual happened! With a historical uptime of 99.99% we are fortunately not often faced with the hurricane of calls that is the result of the Projectplace service being down.

On the 4th of May 2010 at 15.46 (CET) we got a mail from our operations though that Projectplace was unavailable and that they were trying to solve it asap. Shortly after the phones started ringing and e-mail started coming in. It was all hands on deck and I am always in awe of what it's like to work in a company where everyone is literally on the same team. And our users are great! So understanding and patient, thanks to all:)

We got some news out on the support site and took down the email addresses/contact details of the people who got in touch with us, whether this was via our forums ideas.projectplace.com on twitter @ppideas @ProjectplaceInt on the support mail support@projectplace.com or via telephone. Meanwhile, the operations team was busy getting the service back up again. First things first!

The service started being availabe after about 30 minutes and was fully up and running again in an hour. Customer relations a.k.a. support, contacted everyone on the list to say that it was fine to log in again.

Since then we have successfully found out what caused the error and are making sure that it will not happen again.